Contact
Write to the people who built it.
Nyaya-Vision is written and maintained by its authors, in Noida. Mail is read by the people who wrote the code. Write about a Pro or Enterprise licence, a fault in the free edition, or something the program ought to do and does not.
One address for everything: licences, support, privacy requests, legal notices. Answered within one working day.
From inside the program
The Feedback button at the foot of the sidebar sends your note directly. Describe what you did and what you saw. Do not paste a client's papers into it.
Pro and Enterprise
Say how many people will use it and the kind of matters you handle. A licence follows; for chambers, a short call to set the team up.
Editions and pricingReporting a fault
Four lines are usually enough.
Most reports arrive as "it did not work", which costs a day of letters. These four lines turn a complaint into something that can be fixed the same week.
- 1What you did, in the order you did it. "Uploaded four PDFs, pressed Generate."
- 2What you expected, and what appeared instead.
- 3The edition and version, from the foot of the sidebar, and whether the run was Local or Cloud.
- 4Roughly how large the bundle was: pages, documents, whether any of it was scanned.
What not to send
Not the brief. Not an annexure. Not a screenshot with the parties' names still on it. A fault in software is almost never specific to the matter it happened on, and a redacted description is enough to reproduce it.
If a fault genuinely cannot be reproduced without a document, say so and we will ask for a synthetic one that has the same shape and none of the facts.
Asked often enough to answer here
Will you sign a confidentiality undertaking?
For Enterprise, yes, and it is usually unnecessary. On the free and Pro editions we hold nothing: the free edition runs entirely on your machine, and a Pro cloud run sends the text of the pages you choose to the model provider and keeps no copy here.
Can I have a GST invoice?
Yes, on Pro and Enterprise. Send the name, address and GSTIN exactly as they should appear and the invoice follows the payment. Prices on the download page are exclusive of GST.
Something in an export is wrong. Whose fault is it?
Possibly ours, and we want to hear about it. But an unverified entry is the program telling you the page does not say what the line says, and a chronology is yours the moment you file it. Check before you rely; the tool exists to make checking fast, not unnecessary.
You have found a security fault.
Write to the same address with "security" in the subject and give us a reasonable period before you publish. We will tell you what we found, what we changed and when, and credit you if you want the credit.
Does it work offline?
After the first launch, yes. The free edition fetches its model once, about 5 GB, and then needs no connection at all. Cloud runs are the only thing that ever leaves the machine, and only on Pro and Enterprise.
Can we try it on a live matter first?
The free edition is the whole workflow, not a trial, so there is nothing to arrange. Run it on the next brief that lands and write to us afterwards about what it missed.
We will never ask for a client's file. The program runs on your machine, and support is done from your description, a screenshot with the client's particulars removed, and the program's own log.